Refund policy

We have a strict no return policy, which means you cannot request for a refund or exchange unless the item is damaged. Damaged item must be reported within 24 hours in order to receive an exchange. No exceptions. 

Cancellation 

We understand circumstances can change however cancelling an order is only acceptable within 24 hours of placing your order. No exceptions.  

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

We will only REPLACE an item, if the item is broken (cracked, damaged). Photos will have to be provided for evidence. And within 24 hours of receiving the product.

Please note, these are handmade items and can differ from one to another due to the nature of each material used.

Handmade Discretions

Each item is handmade and can differ from one to another. 

Due to some items being made a laser engraver/cutter, it's common for there to be minor imperfections, that will not take away from the item's beauty and uniqueness. 

WE WILL NOT REFUND, REPLACE OR CANCEL AN ORDER FOR ANY OF THE FACTORS MENTIONED ABOVE. 

Delays in Shipping

We are not responsible for any delays during the shipping process. Once your order has been shipped please contact the courier to find out where your parcel is. We will not issue any refunds or exchanges due to this as we do not have any control over delays in transit.