Shipping policy

• Products are made to order; therefore, it can take up to 1 week for your order to be processed. Once the order is shipped, please include an additional 3-10 business days for your order to be delivered for all US orders.
• Products are made to order, therefore please do not expect immediate shipping. If you want to receive your order at a faster rate, you may choose USPS Priority Mail Express at checkout. 
• If you do not receive an email confirmation for shipment with a tracking number after the third week of placing your order, email us at info@kunoozgallery.com
• All orders will include a tracking number. You will receive your tracking number via email once your package has been shipped. Please allow 24-48 hours for any tracking updates.
• For international orders, it could take between 5-20 business days for you to receive your order. Please be prepared to pay any additional custom fees if applicable. Please note that custom fees from shipping carriers are out of our control and we will not be able to accommodate any request for that matter. If you have a specific carrier you want us to ship through, do not hesitate to reach out. We will try our best to work accordingly to your request. 
• As of now, our website only offers internationally to a few international countries. If you live in any other country and would like to place an order, you can email us at info@kunoozgallery.com and we would be more than happy to consider accommodating this special request!
• Please double check the address you provide during shipment. We will not be held responsible for any packages that end up lost or delayed due to an incorrect address provided by the customer. Contact us immediately if you need to make any changes to your order. 
• If your package was delivered back to us due to a delivery issue (wrong address provided, not being able to pick up the package from the carrier, etc.), you will be held responsible to pay for the shipping fee to get it reshipped. 
• Please note that once the package leaves our premises, it is no longer under our control. If you have a problem with your package, you must contact the carrier yourself to resolve the issue/file a claim. It’s not guaranteed that the claim will be resolved.
• By making a purchase with us, you agree that Kunooz Gallery will not be held responsible for any lost, stolen, delayed, or damaged packages that may happen during shipment.
• Customs and Import Taxes:  Buyers are responsible for any customs and import taxes that may apply. Kunooz Gallery is not responsible for delays due to customs. 
• For International Buyers: Please make sure to fill out your FULL NAME on the check out page. Failing to do so will have the package refused at customs and sent back to sender.  Then it will be your responsibility to pay for reshipping. 

 

 

We understand that timely delivery is essential for our customers, and we strive to ensure that every order is delivered within the expected timeframe. However, in situations where delivery times are delayed due to unforeseen circumstances beyond our control, we would like to inform our customers that refunds will not be provided.

Please note that this policy is in place to ensure that we can continue to maintain the quality of our services and provide the best possible experience to our customers. We assure you that our team will make every effort to minimize delivery delays and ensure that your orders are delivered as quickly as possible.